When training leaves users feeling uncertain and confused because they can’t figure out how to use the software do their work, it becomes extremely difficult to get traction with user adoption.
Not only do you need to overcome natural human resistance to change, but you need to provide an unsustainable level of support to get users to actually use the software.
Effective training is critical for user adoption. It ensures users know exactly what to do, how to do it, and why they need to to it that way.
Designing effective training involves an analytical and systematic approach, based on the science of learning. Not guessing.
And, not one size fits all users.